Terms of service

General terms & conditions
The following General Terms and Conditions apply to all deliveries between us (Tías & Olives GmbH) and a consumer in the version valid at the time of the order. Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further.
This website is owned and operated by Tías & Olives. These General Terms and Conditions (“GTC”) of Tías & Olivesl GmbH (“T&O”) apply to all services and products (“products”) of the online store of T&O. Every legal person who maintains business relations with Tías & Olives is referred to as a customer.

Scope of the GTC
The GTC apply to all products and services of T&O offered in the online store. All sales and delivery are made only according to these GTC. Terms and conditions of the customer that are contrary to or deviate from these GTC will not be recognized unless T&O has agreed to their validity in writing. 

Price details
All prices of T&O are inclusive of VAT, unless otherwise stated. For all visitors of the website outside Switzerland, the prices are displayed excl. VAT. T&O’s prices may vary in the event of price changes or mistakes on this website without prior notice to you. If T&O requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase. 

No warranty for product information and availability and guarantee information
It is possible that the design of individual items may change slightly. T&O cannot accept any liability for such modifications made by manufacturers and suppliers.

We are not responsible if information made available on this site is not accurate, complete or current. T&O aims to provide the most accurate information as possible about the products and services offered. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. T&O aims to provide the best possible information about the products and services offered. Any information about products, services, recommendations, conditions and guarantee periods published are therefore without guarantee. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. In particular, no liability can be assumed for the accuracy, completeness and timeliness of the provided information.

With great importance we maintain availability of our products and display them as accurately as possible. However, due to production or delivery delays or incorrect stock data, delivery delays may occur. All information on delivery times is therefore not binding and without guarantee and may change at any time and without notice. Delivery may also be completely impossible if a product can no longer be manufactured or supplied.

Placing an order
The presentation of goods, products, services, and prices published at www.tiasandolives.com are considered an offer (quotation). However, this offer (quotation) is always subject to the (resolutive) state of impossible delivery or an incorrect price quotation (from the manufacturer or T&O). This means that there may be non-delivery due to unavailable items. By completing an online order, you are making an offer to purchase the product at the price on our website.

Upon receipt of an order in our internet store, the following regulations apply: The consumer makes a binding offer to enter into a contract by successfully completing the order procedure The arrival of the online order is indicated to the customer by means of an automatically generated order confirmation by email. 

If one of the above (resolutive) conditions occurs, the contract shall be immediately disbanded without the parties' participation. We shall inform our customers about such dissolution immediately. If the delivery of the product has already taken place, the ownership automatically falls back to T&O and the customer is obliged to return the product (with reimbursement of the paid price by T&O). If the product handover has not yet taken place, the customer is neither obliged to pay the purchase price nor to accept the product. As a result of such contract termination, T&O is not obliged to make a replacement delivery.

Terms of payment
The online order must be paid in full immediately upon entry into the agreement. All transactions on the international website are settled in CHF for Switzerland or (EUR) for Europe and US Dollars (USD) for the rest of the world. Customers purchasing from other countries than Switzerland will have their currency automatically converted to EURO (EUR) or US Dollars (USD) when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.

The customer agrees to pay with the payment options provided by T&O. Currently, payment can be made with the supported credit cards (eu based provider Mollie), which are visible at checkout, or by PayPal. After the purchase, a quitting will be sent to the customer by e-mail and the order will be compiled and prepared for shipment by T&O. Products delivered to the customer remain the property of T&O until the purchase price is paid in full. The customer grants T&O the right to enter any retention of title in the retention of title register.

T&O does not store or keep credit card numbers from online transactions. In the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

Unless otherwise agreed, the goods are delivered from the warehouse to the address specified by the customer. All items offered by T&O are ready for shipment as communicated in the shipment details (see here). In any case, the shipment takes place within 5 to 8 working days at the latest, unless communicated by T&O. When shipping abroad, additional costs may be incurred due to VAT and fees for customs clearance and taxes. T&O has no influence on these costs. These costs are to be paid in any case by the customer.

All sales are subject to our Returns Policy. Please see all the information here.

Due to the process of being a small label, an exchange is only possible in the form of a return with a subsequent new order. For this purpose, the customer may return the goods within the period granted see here T&O will then refund the purchase price of the returned goods. 

Warranty and guarantee
The buyer's warranty claims shall be governed by the statutory provisions of the law on sales.

Products delivered or are to be checked immediately for correctness, completeness and intactness. In case of any visible or non-visible defects, these must be reported by the customer directly after discovery to T&O, but at the latest within 5 calendar days after receipt of the shipment. Defects and damages include the following: Open seams, spots, marks and execution errors. For the further process of the claim, the order must be in the delivery condition. Products must be unused. The warranty is valid from the date of delivery. It expires in case of improper use or natural wear. T&O reserves the right to take individual decisions in any case of warranty.

Fault policy
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as it has been returned within 30 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

If you did receive a fault item, please contact us as soon as you receive your order. This way we can guide you through the process of returning and help resolve the problem. Please provide us with images of the damage, defect or fault for preliminary assessment.

If the product is confirmed to have a manufacturing fault by default, we will replace the product or refund the price of the product to your original payment method upon your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect if, in our reasonable opinion, the product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, or failure to use following care for instructions.

We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party acquires unauthorized access to any data you provide when accessing or ordering from the website. It is hereby expressly pointed out that no liability claims can be asserted against T&O for indirect damage or consequential damage of the customer, insofar as there is no damage caused by T&O intentionally or through gross negligence. In particular, any liability for indirect and consequential damages resulting from the use, malfunction or failure of performance of goods delivered by T&O is excluded and your own responsibility.  To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this agreement are excluded. 

T&O don’t accept no liability whatsoever for the customer's misconduct in the care and/or handling of the product delivered.

Donation of Period Pads
For each successful order placed, we are obligated to donate 3 period pads to Sue Barns and her NGO SUBZ. Every two month, the amount  is passed on to SUBZ. SUBZ directly uses the amount to buy and donate period pads in the regions where it is most needed at the time. Therefore, the buyer can't choose in which region the pad is donated.

Data protection
T&O undertakes to process your customer data carefully and to observe the provisions of the relevant data protection legislation. In particular, no data collected will be passed on to third parties. However, no liability can be accepted for the security of data transmitted via the Internet.

T&O reserves the right to reuse the e-mail address and telephone number provided when ordering for its own marketing purposes (newsletter & other). You can opt out of this by sending a personal email to contact@tiasandolives.com or anytime directly out of the email sent. .

Product reviews
T&O will send automated emails after the purchase, inviting customers to rate the purchased products. T&O reserves the right to forward these and all other reviews (without an email request) for marketing purposes.

Vouchers & gift cards
T&O occasionally will have special offers. You must enter the promotional code during the checkout process and hit the "apply" button to make use of it. The value of the promotion will be applied to your order automatically. If forgotten, it's up to T&O to grant you the discounted amount. Personal vouchers that have only been created for a specific person or for a specific group may not be passed on and may only be used by persons authorized by T&O.We reserve the right to cancel all unauthorized orders without comment. Only one discount code may be used per order. Each promotional code can only be used once per customer.

Website security
 is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

Availability of website
On the rare occasion, http://www.tiasandolives.com could face down-time, either scheduled or unscheduled. We try to ensure the amount of downtime is limited and will not be held liable for any consequences during downtime.

Intellectual property
T&O is the owner of the intellectual property in its fabric & garments designs and all the images. The use of designs and visuals for any purpose without prior written consent from T&O are strictly forbidden.  

Privacy Policy
Find our complete privacy policy here

Change GTC
T&O expressly reserves the right to unilaterally amend these GTC at any time without prior notice. The GTC as published at https://www.tiasandolives.com/pages/terms-conditions shall apply in each case.

Choice of law
In any case, the relations between T&O and the Customer shall be governed by Swiss law in accordance with the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB). The application of the provisions of the Vienna Sales Convention (“United Nations Convention on Contracts for the International Sale of Goods”) is expressly excluded.

The place of jurisdiction is St. Gallen, unless the place of jurisdiction is governed by the Jurisdiction Act.T&O reserves the right to sue the customer in the courts of his domicile or in any other competent court. Stand der AGB: 15.12.2020